At SY Office Automation Pvt Ltd Store, our refund and return policy is designed to ensure customer satisfaction. Items shipped from SY Office Store can be returned within 7 days of receipt of shipment in most cases. However, some products may have different policies or requirements, which will be outlined clearly under our refund and return policy.
Returns will be processed only if:
- The product is not damaged.
- The product matches what was shipped to you.
- The product is returned in the same condition as when it was received, including the original brand/manufacturer box or packaging, and any user manual, warranty card, and all accessories.
Once the courier receives your item, it can take up to one week for us to process your return. Under our refund and return policy, it typically takes 4 to 7 working days. After processing, refunds may take 5 to 7 business days to appear on your payment card statement.
Valid reasons to return an item:
Items are eligible for return and a full refund within 7 days of delivery under our refund and return policy. If you receive a damaged, defective, or incorrect item, you can opt for a free replacement (if available). Please ensure the item is in its original condition, with the brand’s outer box, brand/price tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
